Customer Experience Command Center

Unify service conversations and give leadership a clean view of customer friction.

A customer-experience operating system configured in Gorgias or Klaviyo Service for Shopify brands that need faster routing, consistent answers and actionable reporting.

What you get

• Helpdesk architecture in one selected platform
• Up to 3 agreed service channels
• Routing, tags, views, macros and escalation rules
• Starter knowledge base for up to 20 supplied topics
• Service KPI definitions and executive reporting view
• QA, documentation and team handover

Delivery: normally 3 to 4 weeks after policies, source material and access are complete.

Not included: platform fees, customer-service staffing, 24-hour coverage, legal policy drafting, historical ticket migration beyond the agreed scope or guaranteed response times.