CEOpify Return, Cancellation and Refund Policy

Effective date: 2 September 2026

1. Who we are

CEOpify is a trading name of LIFECLONEAI LTD, a company registered in England and Wales under company number 16337860. Our registered office is Flat 6, 4 Waterhouse Lane, Kingswood, Tadworth, England, KT20 6EB.

Cancellation and refund requests should be sent to jon@lifecloneai.com.

2. What this policy covers

CEOpify primarily supplies professional strategy, diagnostics, implementation, configuration, training, automation and support services. Unless a product page expressly states otherwise, we do not sell or ship physical goods.

A product page, proposal, order confirmation or separately signed service agreement may contain additional scope, milestone and cancellation terms. Those terms cannot remove rights that apply by law.

3. Cancellation before work begins

You may request cancellation before we begin the agreed service. If no work has begun and we have not incurred an approved third-party cost on your behalf, we will refund the amount paid for that service.

Third-party costs are incurred only after disclosure and approval. Their refundability is governed by the relevant provider's terms. We will not retain a cancellation fee that is disproportionate to work performed or losses actually incurred.

4. Consumer cooling-off rights

If you are legally a consumer and enter into a service contract online or at a distance, you will generally have 14 days from the day after the contract is entered into to cancel without giving a reason, unless a lawful exception applies.

To exercise this right, email a clear cancellation statement to jon@lifecloneai.com before the cancellation period expires.

Where a refund is due under the statutory cooling-off right, we will make it without undue delay and no later than 14 days after we are informed of the decision to cancel. We will use the original payment method unless you expressly agree otherwise, and we will not charge a refund fee.

5. Starting during the cooling-off period

We will not begin a consumer service during the cooling-off period unless you expressly request an early start and we agree. If you then cancel before the service is fully performed, we may charge a proportionate amount for the service supplied before cancellation.

A statutory cancellation right may be lost on full performance only where the applicable legal requirements are met, including an express request to begin early and acknowledgement that the right will be lost once the service has been fully performed.

6. Cancellation after work begins

If you cancel after work begins, we will provide a reasonable written account of work completed, committed resources and approved third-party costs. Any refund will be calculated fairly against the part of the service that has not been supplied, subject to applicable law and any separately signed agreement.

7. Service quality and statutory remedies

Professional services cannot be physically returned. If a service is not performed with reasonable care and skill, is materially different from the agreed description, or otherwise fails to meet a right that cannot legally be excluded, contact us promptly.

Depending on the circumstances and applicable law, we may repeat or correct the affected work, provide an appropriate price reduction, or issue a refund. Nothing in this policy limits statutory rights.

8. Business customer cancellation

A business customer may cancel as stated in its order or service agreement. If no specific cancellation schedule applies, the amount due will be calculated by reference to conforming work performed, approved non-cancellable third-party costs, commitments that cannot reasonably be redeployed after mitigation, and prepaid amounts attributable to work that will not be supplied.

We will provide a reasonable breakdown on request and refund any agreed balance of prepaid amounts for work not supplied within 14 days after the amount is agreed.

9. Third-party platforms and advertising

Shopify, Klaviyo, Google Ads, Manychat, Vapi, customer-service platforms and other subscriptions, usage charges, phone numbers, messages, voice minutes, advertising spend and payment-processing charges are separate from CEOpify fees unless an order expressly states otherwise. Charges paid directly to another provider are governed by that provider.

10. Orders we decline or cancel

If we cannot accept an order, or cancel before supplying a service for a reason that is not your breach, we will refund the amount paid for the unprovided service. If we terminate after partial performance, we will account fairly for conforming work supplied and refund the balance, subject to your legal rights.

11. How to request a cancellation or refund

Email jon@lifecloneai.com and include your name, business name if applicable, Shopify order number or proposal reference, the service concerned, whether work has begun, and the outcome requested. You do not need to provide a reason when exercising a statutory cooling-off right.

12. Model cancellation statement for consumers

To: LIFECLONEAI LTD trading as CEOpify, Flat 6, 4 Waterhouse Lane, Kingswood, Tadworth, England, KT20 6EB, jon@lifecloneai.com

I hereby give notice that I cancel my contract for the following CEOpify service:

Service and order reference:

Ordered on:

Name:

Address:

Date: