CEOpify Terms of Service

Effective date: 2 September 2026

1. Operator and contact

CEOpify is a trading name of LIFECLONEAI LTD, registered in England and Wales under company number 16337860. Our registered office is Flat 6, 4 Waterhouse Lane, Kingswood, Tadworth, England, KT20 6EB. Contact: jon@lifecloneai.com.

2. Acceptance and customer status

These Terms apply when you access ceopify.com, purchase a CEOpify service, submit an application, or otherwise engage us. By placing an order, you confirm that the information you provide is accurate and that you are authorised to act for the named customer.

If you purchase principally for business purposes, you contract as a business customer. If you are legally a consumer, all rights that cannot be excluded under applicable law continue to apply.

3. Services and order acceptance

Product pages describe standard service packages. A payment or form submission does not by itself mean that we have accepted an engagement. We may need to confirm fit, scope, dependencies, access, timing and capacity.

A binding service engagement begins when we confirm acceptance in writing or sign a separate service agreement with you. If we cannot accept an order, we will refund amounts paid for the unaccepted service.

4. Scope and changes

The applicable product page, written scope, proposal, order confirmation or service agreement defines the work. Requests outside that scope may require a change order, revised timing and additional fees. We will not incur a new fee or materially expand the scope without approval.

5. Customer responsibilities

You are responsible for providing accurate information, lawful content, policies and approvals; having the right to supply all data and materials; maintaining your own platform accounts and billing; granting scoped role-based access instead of sharing passwords or one-time codes; reviewing customer-facing claims and material outputs; and operating your business in compliance with applicable law and platform rules.

Delays, unavailable access or incomplete information may change the delivery schedule.

6. Third-party services

We may configure or integrate services including Shopify, Klaviyo, Google Ads, Manychat, Vapi and customer-service platforms. They are provided under separate terms between you and the provider. Availability, pricing, approval, uptime, data handling and product changes remain controlled by that provider.

References to third-party names describe compatibility or implementation services and do not imply affiliation, sponsorship, endorsement or certification unless expressly stated and verifiable.

7. Fees, taxes and payment

Prices are displayed in GBP unless stated otherwise. The checkout, proposal or invoice explains whether payment is a full fee, deposit, milestone or application fee. Applicable taxes will be handled according to the checkout and invoice information.

Third-party subscriptions, usage, messaging, voice charges and advertising spend are paid directly by the customer unless expressly included in an accepted order.

8. Delivery

Services are supplied remotely unless an accepted order states otherwise. Delivery estimates depend on timely access, content, approvals and third-party platform availability. Additional details are in the Service Delivery Policy.

9. No performance guarantee

We apply professional judgment and reasonable care, but commercial outcomes depend on factors outside our control. We do not guarantee revenue, profit, return on advertising spend, conversion rate, customer-service containment, ranking, platform approval, uptime or a particular AI output.

Dashboards, estimates, recommendations and AI-assisted outputs are decision support. They are not legal, tax, accounting, investment, employment, medical or other regulated professional advice.

10. AI-assisted services and public chat

CEOpify may use AI-assisted tools for research, drafting, analysis, automation and customer service. AI systems can be incomplete or incorrect. Human review and approval boundaries depend on the service.

Our Shopify Inbox concierge is identified as AI. It may answer routine questions and recommend published CEOpify services. It cannot form or change a contract, approve a refund, provide regulated advice, guarantee outcomes, or commit us to custom work. Sensitive, contractual or uncertain matters are handed to a person when appropriate.

Do not submit passwords, one-time codes, full payment-card details, API secrets, special-category personal data or unnecessary confidential information through public chat.

11. Intellectual property

Each party retains ownership of materials it owned before the engagement. Subject to full payment, the customer receives the rights described in the applicable scope for bespoke deliverables created specifically for that customer.

We retain ownership of our pre-existing methods, templates, know-how, reusable systems and general improvements. Open-source and third-party materials remain subject to their own licences. You grant us a limited right to use materials you supply only as needed to deliver the service.

12. Confidentiality and data protection

Each party will use reasonable measures to protect confidential information and use it only for the engagement or as legally required. Personal information is handled as described in our Privacy Policy and any applicable data-processing terms.

We will not publicly identify you as a customer or publish your results without permission.

13. Suspension and termination

We may pause work if payment is overdue, required access is unavailable, an instruction appears unlawful or unsafe, or continued work would breach platform rules. We will normally explain the issue and give a reasonable opportunity to resolve it.

Either party may terminate for a material breach that is not remedied within a reasonable written notice period. Fees and refunds are handled under the accepted order, service agreement, Return, Cancellation and Refund Policy, and applicable law.

14. Liability

Nothing in these Terms excludes liability that cannot legally be excluded, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where applicable.

For business customers, subject to the paragraph above and any separately agreed service agreement, we are not responsible for indirect or consequential loss, loss of anticipated profit, or loss caused by a third-party platform, customer-supplied information or unauthorised changes. Any financial cap must be stated fairly in the applicable agreement.

15. Governing law and disputes

These Terms are governed by the laws of England and Wales, subject to mandatory consumer protections that apply where a consumer lives. The parties should first attempt to resolve a dispute in good faith using the contact details above. Nothing removes a consumer's mandatory right to bring a claim where applicable law permits.

16. Changes to these Terms

We may update these Terms for legal, regulatory, security or operational reasons. The version applicable to an accepted order is the version made available when the order was placed, unless a change is required by law or agreed in writing.